Hotel policy – cancellation policy



All reservations must be guaranteed by a valid credit card at time of booking. Your credit card will be checked by means of a pre-authorisation to ensure that it is valid and that enough funds are available. STANDARD RATE

  • You may cancel free of charge until 6 days before the date of arrival.
  • You will be charged the total price if you cancel in the 5 days before the date of arrival.
  • If you don’t show up, you will be charged the total


  • You cannot cancel, modify or be refunded at any time
  • You will be charged the total price the day of reservation
  • if you don’t show up, you will be charged the total price

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These terms and conditions form an integral part of the hotel agreement. It can only be deviated from in writing.

They apply to the exclusion of all general terms and conditions of sale, occurring on documents originating from the customer insofar as they are contrary to the first one.


The contracting parties

A person who stays overnight in a hotel is not necessarily a contracting party: a hotel contract can be concluded in his name by a third party.

When applying these general terms and conditions of sale, the term “contractor” means the physical or legal person who concludes a contract for hotel reservation and / or who is obliged to make a payment (in return).

The term “customer” means the physical person (s) who intends to complete a hotel stay. 3.

The services are provided at the place of residence of the hotelier, unless otherwise agreed in writing. 4.

Complaints regarding the services provided cannot be accepted if they do not reach the hotelier in writing within seven days after the service has been completed.


The hotel contract

In accordance with the hotel contract, the hotelier is obliged to provide the customer with accommodation and the usual services.

By this is meant the normal services of the hotel according to its category, including the halls and the various communal establishments, which are generally made available to customers.

The contractor is obliged to pay the agreed price. 6.

Form of the contract

No form is prescribed for the contract.

The contract is concluded from the explicit acceptance of the offer by the customer.

In the case of a written contract, the hotelier must state the arrival and departure date of the customer together with the agreed price, the description of the services requested and any advance


arrangement. 7.

Duration of the reserved overnight stay

If a certain number of nights is reserved by the customer, the start and end date must be stated in the hotel contract. The agreement is then terminated on the day stated in the hotel contract, at the latest at 11 am If the customer has not left the room by 11 am on the scheduled day of departure, an extra night will be invoiced at the rates applicable at that time.

If no specific number of nights is reserved, the hotel contract is considered to be concluded for several consecutive days. In that case, one of the parties must give a cancellation, which ends the following day at the latest by 11 am, so that the contract can be terminated. A cancellation by the hotelier to the customer will be considered as addressed to the contractor and will take place according to the aforementioned provisions. The cancellation is confirmed in writing to the contractor.

The contract will be considered terminated on the day the customer leaves the room before 11 am. 8.

If the distance contract was concluded, no right of withdrawal applies. With regard to consumers, the provision from Article VI.53, 12 ° Economic Law Code applies in this regard.


Non-execution of the contract

A (partial) cancellation of a booking is possible up to 6 days before the day of arrival, without compensation.

In the event of (partial) cancellation of a booking less than 6 days prior to the arrival date, the cancelling party will owe compensation to the other party for the full value of the reservation amount. If the customer does not show up on the scheduled arrival date, the customer will owe the other party the full value of the reservation amount.

In the case of a non-refundable reservation, a (partial) cancellation or change is in no way possible.

In the event of (partial) cancellation or change of a non-refundable booking, from the moment of reservation, the cancelling party owes the other party compensation for the full value of the reservation amount.

If the customer does not show up on the scheduled arrival date, the customer will owe the other party the full value of the reservation amount.

If the hotelier is unable to perform the contract, he is obliged to offer the client another accommodation of an equivalent or higher quality or category.

Any price difference resulting from this will be borne by the hotelier. 10.

Termination of the contract

No contract can be terminated before full implementation unless joint agreement between the parties. See also article 9 above.

Each hotelier has the option of determining (determining) the cancellation periods and the compensation for breach of contract that will be determined between the parties at the time of concluding the contract.


The payment

The hotelier has the option to request a full or partial advance payment.

If the hotelier receives a sum of money from the contractor in advance, this will be considered as the payment of an advance on the contractual price unless otherwise agreed in a contract.

The hotel bills are payable in cash upon presentation.


In the event of a partial challenge to the hotel bill, the undisputed part must also be paid in cash. Unless otherwise specified, the hotelier is in no way obliged to accept checks, dividends, credit cards or other deferred payment receipts and payment must be made in the currency of the country where the hotel is located.

The contractor is responsible for the payment of all services provided to the customer, also the services that were determined at the conclusion of the contract, unless otherwise specified in writing, whereby these costs are charged to the customer.


Termination of the contract

Any serious or repeated breach of contractual obligations gives the injuring party the right to immediately terminate the contract without prior notice.


Responsibility of the hotelier and hotel registration

The hotelier is not responsible if the damage results from an event that, despite the necessary precautions, given the circumstances and consequences, made it impossible for him to avoid it (force majeure).

Likewise, he is not responsible for the damage resulting from the error, even partially, of the customer. The Civil Code (Law July 4, 1972, B.S. August 19, 1972) governs hotel detention, the articles of which are listed below:

Article 1952: The hotelier is liable as a custodian for damage, destruction or theft of goods brought to the hotel by a guest who moves into the hotel and stays there.

The safekeeping of those matters must be regarded as a safekeeping out of necessity. The items that are brought along are:

  1. Which ones are in the hotel during the time that the guest has a place to sleep
  2. Which the hotelier or a person who provides his services outside the hotel takes under his supervision during the time that the guest has a sleeping accommodation available
  3. Which the hotelier or a person providing his services within or outside the hotel takes under his supervision during a reasonable period before or after the time that the guest has a sleeping accommodation available

The liability referred to in this article is limited per claim to 100 times the accommodation price per day of the sleeping accommodation.

The King may determine the details for determining that price, where appropriate.

The Royal Decree of 24 June 1973 (Belgian Official Gazette of 14 August 1973) stipulates that the daily price for room rental (to which Article 1952 (3) refers) includes the amount of the overnight price, as published by the hotelier plus a percentage (which may be is provided) for the services offered.

Article 1953: The liability of the hotelier is unlimited:

  1. When the goods have been deposited in the hands of the hotelier or of persons who provide his services to
  2. If he has refused to take matters into custody in respect of which he is obliged to
  3. If the damage, destruction or theft of the goods referred to in Article 1952 is the result of fault on the part of himself or of persons who provide him with their services.

The hotelier is obliged to keep securities, money or valuables in custody.

He may only refuse the detention thereof if they are dangerous or if the size of the hotel and the circumstances have an excessive commercial value or cause nuisance.

He may require that the object entrusted to him is stored in a sealed or sealed package. Article 1954: The hotelier is not liable insofar as the damage, destruction or theft is due to:


  1. The guest or person accompanying him, employed by him or visiting
  2. Force
  3. Theft committed by force of
  4. The nature or defect of the

Article 1954bis: The rights of the guest are null and void if he does not give notice of this immediately after the damage suffered has been established, except when the damage was caused by the fault of the hotelier or of the persons who provide him with their services.

Article 1954ter: Any statement or clause whereby the liability of the hotelier for the harmful event is excluded or limited is void.

Article 1954quater: Articles 1952, 1953 and 1954bis do not apply to vehicles, nor to items that belong to their cargo and have been left on site, nor to live animals.


The responsibility of the customer / contractor

The client and the contractor are jointly and severally responsible towards the hotelier for any damage caused to persons, the building, furniture or equipment of the hotel and the places that are accessible to the public.


The customer’s behaviour

The customer must behave according to the customs and rules of the hotel where he is staying. Any serious or repeated violation of these rules gives the hotelier the right to immediately terminate the contract without prior notice.



If a customer wishes to bring a pet to the hotel, he is obliged to ensure that the hotel rules allow this before the animal is brought in.


Occupancy and clearance of the rooms: check in / check out

Unless otherwise stipulated in the contract, the rooms reserved for a client must be available at 3 pm and the rooms of the client leaving the hotel must be vacated by 11 am.


Control of travellers

On arrival at the hotel, the customer is required to show both his identity card and credit card in order to allow his registration on the police card that he must sign.


Late arrival

A late arrival, that is, after the agreed time, which was not signalled by the customer, automatically causes the hotel contract to be cancelled, with the right to compensation for the hotelier.


Telephone reservation

A telephone reservation accepted by the hotelier is only valid until 6 p.m.

In the event of a delay, the customer is obliged to inform the hotelier of this and to state his precise arrival time.


The amounts of money that have not been paid on their due date are automatically and without notice of default increased with default interest.

The amount of these interest amounts to the interest that is applied by the “Belgian Banking


Association” to cash credits increased by 2%. On the other hand, the hotelier who fails to offer the contractually stipulated stay is liable to the contractor for a flat-rate compensation of 50 euros per agreed and not provided overnight stay with a maximum of 250 euros, which compensation is automatically increased by the interest provided for in paragraph 1.

The aforementioned provision also applies to the hotelier who does not fulfil his contractual obligations towards his customers.


Any hotel bill that is the subject of a price reduction, a refund or a commission allowed by the hotelier will expire in the event of non-payment of the bill on the due date.


Advances representing 100% of the total amount for the services provided under the contract must be paid immediately to the hotelier at the latest 3 days before the date of arrival.

In the absence of payment, the hotelier has the right to cancel the hotel reservation without prior notice.


In the event that discounts for groups are granted, a group of at least 20 paying people who actually register at the hotel are understood.

The final number of customers will be notified to the hotelier at least one week before their arrival. The specified number is binding for the settlement of the hotel bill.


The contract for hotel reservation is governed by Belgian law.

All disputes arising from this agreement will be settled before the competent court of the hotelier’s place of business. If the customer is a consumer within the meaning of Article I.1, 2 ° Economic Law Code, this provision does not affect the application of Article 624, 1 °, 2 ° and 4 °.